Privacy and data protection policy
Your trust matters. We safeguard your information in compliance with Australian law.
Introduction to our privacy approach
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you use our website or services.
We comply with applicable Australian privacy regulations and ensure your data is handled responsibly and securely at all times.
What information we collect
We collect personal data you provide directly, as well as usage data gathered automatically for service improvement and security.
Information you provide directly
- • Contact details such as name, email address, and phone number.
- • Information submitted via our contact forms or subscription process.
- • Details shared during consultations or service interactions.
- • Feedback or survey responses you choose to provide.
- • Billing and payment information for subscription management.
Information collected automatically
- • Device information and browser type for security and optimisation.
- • IP address and usage logs for fraud prevention and analytics.
- • Site navigation patterns and interaction data.
- • Session cookies and preferences for improved experience.
- • Error reports and diagnostic data for troubleshooting.
How we use your data
We use your information to provide services, respond to enquiries, manage subscriptions, and improve site functionality.
- • Delivering requested services and consultations.
- • Managing subscriptions and billing processes.
- • Improving site performance and user experience.
- • Responding to support or information requests.
- • Monitoring security and preventing misuse.
- • Complying with legal obligations in Australia.
- • Sending relevant service updates and communications.
Our commitment: We never sell your personal information and only share it when necessary for service delivery or legal compliance.
When we share your information
We may share data with trusted partners for service provision or where required by law, always maintaining confidentiality.
Third-party service providers
Partners may help with hosting, payment, or analytics, but only access the data needed to perform their functions.
Legal and regulatory obligations
We may disclose data to comply with Australian law or respond to lawful requests from authorities.
Anonymous statistics
Usage data may be shared as aggregate statistics, never linked to identified individuals.
Your rights and choices
You have rights to access, correct, or delete your information, and can object to or limit certain uses.
- • You can request access to your personal information at any time.
- • Ask us to correct inaccurate or incomplete data.
- • Request deletion of your data, subject to legal requirements.
- • Ask for your data in a portable format.
- • Object to certain types of processing, such as marketing.
- • Request restriction of data use in specific circumstances.
To exercise your rights or make enquiries, contact us using the details at the end of this policy.
How we protect your data
We use technical and organisational measures to secure your personal information and prevent unauthorised access.
Technical safeguards
- • Encrypted connections (SSL/TLS) for data transfer.
- • Secure data storage and routine backups.
- • Firewall and intrusion detection systems.
- • Regular security audits and software updates.
Organisational practices
- • Access controls for staff handling personal data.
- • Confidentiality agreements with employees and partners.
- • Mandatory data protection training.
- • Clear procedures for responding to data breaches.
How long we retain your data
We only keep your information as long as needed for service delivery, legal compliance, and business purposes.
- • Account data is retained for active subscriptions.
- • Consultation history is kept for service improvement.
- • Messages and enquiries are stored for reference.
- • Billing records are kept per Australian financial laws.
- • Marketing preferences are retained until you update them.
You can request deletion of your data at any time, subject to legal requirements.
International data transfers
If data is transferred outside Australia, we ensure appropriate safeguards are in place as required by law.
- • Transfers only to partners with adequate data protection.
- • Contractual agreements to ensure data security.
- • Limited to what is necessary for the service.
- • Regular review of partner compliance.
Cookies and tracking technologies
We use cookies to improve site functionality, remember your preferences, and analyse usage patterns.
Types of cookies we use
- • Required for site operation and security.
- • Help us monitor and improve site performance.
- • Remember your preferences and settings.
- • Enable enhanced features for a better experience.
You can manage cookie preferences in your browser. Blocking cookies may affect site functionality.
Policy changes and updates
We may update this policy to reflect legal requirements or service changes. The latest version will always be available here.
- • We will notify you of major updates.
- • Changes are effective upon posting here.
- • Check this page regularly for updates.
- • Continued use means acceptance of changes.
Contact us if you have questions about changes to this policy.
How to contact us
For privacy enquiries or to exercise your rights, reach out using the details below.
xeraceonmeroaris
255 Broadway, Glebe, NSW 2007 Australia
Phone: +61796912515
Email: content@xeraceonmeroaris.com
Policy last updated September 8, 2025.
Effective from September 8, 2025.